Tim Russ Privacy Statement
INFORMATION COVERED WITHIN THIS PRIVACY STATEMENT
This applies to the processing and use of personal information which is collected and used by members of Tim Russ & Company and the terms Tim Russ & Company, us or we, when used within this statement refers to members of Tim Russ & Company on whose behalf this statement is made.
When you use the Tim Russ & Company website, mobile applications or various other ways of providing us with your personal information, you have agreed to us collecting, using and sharing your information within accordance of this privacy statement. If you have any queries after reading this statement or the use of personal information we collect, then please contact Tim Russ & Company. When we refer to personal information this could be any individual pieces of information that might be able to identify you.
INFORMATION WE COLLECT FROM YOU OR ABOUT YOU
The information we collect can come from various places, such as from you directly when you visit our offices, talk to us by telephone, view information on line, use mobile applications or other services and/or sources.
Examples of the type of information we collect at various stages:-
Email Telephone Numbers
Date of Birth Recordings when calling some of our services
INFORMATION WE COLLECT FROM OTHER SOURCES
This refers to when you visit Tim Russ & Company website, use mobile applications, view our adverts online or other services and cookies or other technology is used to collect the information.
Examples of the type of information we collect from these sources:-
Web pages you have viewed Links that have been clicked and opened
IP address Information regarding your operation system and browser
Information how you use the apps Marketing ID or other similar identifiers
You may choose to opt-out of us continuing to collect information by mobile application by deleting the app from your device.
YOUR PRECISE LOCATION DATA
Your device may allow us to collect precise location information if you consent to the collection of this information. This information may be provided by third-party services using the location data you provide to them. You may opt-out to the continuation of this data information being collected by adjusting the settings on your device.
TIM RUSS & COMPANY MAY COLLECT INFORMATION FROM OTHER SOURCES
Information that we may collect about you from other publicly available sources such as Land Registry, referral agents, social media plus other third-parties.
Examples of the type of information we collect from these other sources
Email Date of Birth
Purchase/Sale details Income Levels
Activities and information – made available by you to the public through internet posting, photographs, videos, block and general user content.
HOW THIS INFORMATION IS USED AT TIM RUSS & COMPANY
The information collected is used so that we can offer you products and services that best meet your needs and interest.
Examples of how we use the information collected
Create and manage your personal account with us
Personalise your account to your personal requirements
Keep you updated with information about us and other content we feel may be of interest
Send suitable information
Deal with queries
Protect against or identify possible fraudulent transactions
Act on your requests
Permit participation in social sharing within our website
Provide marketing tailored to your interests
Analyse the data in order to develop Tim Russ & Company marketing, services and products.
Manage our business and enforce our Terms and Conditions of Business
LEGITIMATE INTEREST AND LEGAL OBLIGATION
If we receive a request from you with regard to our being contacted by phone or receiving request about products, services, marketing etc., we will only process your information in regard of our legitimate interest to comply with your request. Where we need to manage your account protect you against or identify possible fraudulent transactions, we will endeavour to do so in accordance with our legal obligation under the law. If we need to use your data to solely identify you, we will obtain your consent. We will obtain your consent on an informed basis to ensure it is meaningful with reasonable notice.
Tim Russ and company business success depends on our relationship and trust with you, we do not sell your personal information to marketers outside of our company unless you consent to the sharing as described in this statement. We do share your information within the Tim Russ Company, also describe in this statement.
CAREFULLY SELECTED BUSINESS PARTNERS WITH REGARD TO CO-PROMOTING
Occasionally we may share your personal information with a business partner, we will make it clear at the point of collection that this is we will share this information with Tim Russ & Company plus participating business partners and ask your consent as required by law.
SERVICES PROVIDED BY THIRD PARTIES
During the course of our business we work with third-party service providers to perform a variety of business operations on our behalf. During the course of this work we may share your personal information with them. They only receive the information needed in order to perform the task/service we have requested and they are contractually required to not use this information for any other purpose and to protect it adequately.
Example of services from third-parties
Host our sites
Deliver emails and other communications
Respond to requests
Act on our behalf
Analyse data gathered form us and other sources
Conduct research and analyse data in order to improve our sites, services and products.
Where permitted by law, Tim Russ & Company will combine personal information that we have collected about you with that information that a business partner has collected, so that we can jointly send promotional communications to you. Our business partner will not be allowed to use Tim Russ and Company data or be able to combine it with its own for independent marketing purposes. Our service provider can only send you what we hope will be of interest to you using combined information for joint communications. If you would prefer not to receive these joint communication, you can opt-out by following the instructions provided in the communication or through this privacy statement.
TRANSFER OF INFORMATION IN OTHER SITUATIONS
Examples of when we might transfer your personal information
During the transaction of a sale
When requested by you to pass the instruction to another property agent
When demand or required by law and/or government authorities
To protect, defend and exercise the rights and property of Tim Russ & Company which includes be able to enforce our terms and conditions.
RETENTION OF PERSONAL INFORMATION PERIOD
The personal information will be retained for the required period in order to fulfil the purposes in this privacy statement unless we are required or permitted by law to retain it long.
ANONYMOUS AND NON-PERSONAL INFORMATION
For Tim Russ & Company business purposes, we share information that does not identify you. We may also share information the does not identify you with our business partners for the own purposes.
YOU HAVE COMMUNICATION OPTIONS FOR RECEIVING PROMOTIONAL MATERIAL
We will give you the choice of how you wish us to communicate with you. This could be by email, post, mobile messaging, telephone marketing. You can choose to opt-out by following the instructions within the messages you receive.
PLEASE NOTE where practical we will honour your request to no longer receive promotional material by whichever communications you choose to opt-out of. However we may continue to send you service related communications. We may keep information with regards to you opt-out in order that we comply with you request to not send certain types of messages.
Within the law you have rights in respect of how we manage the data we hold. Tim Russ and company takes steps to ensure the personal information we hold is accurate. You can have access to view the personal information we hold. We do not charge for this service and we will respond to your request within a reasonable timeframe.
If you wish to erase your data, please contact us and we will endeavour to deal with your request under the applicable law.
To the extend provided by applicable law, you have the right to request correction of your personal data, to obtain restriction of the processing of personal data, to object to the processing of personal date (including direct marketing) and to data portability. To exercise these rights please contact us.
Where Tim Russ & Company has been provided with your consent in regard to processing your personal data, you may withdraw that consent at any time by contacting Tim Russ & Company, we shall then stop processing your personal data as soon as reasonable practical after receiving your withdrawal.
If you feel we have violated the applicable law with regard to processing your personal data, please contact us. If you consider that we have failed to remedy such violation of the applicable law satisfactorily, you may lodge a complaint with a supervisory authority.
A cookie is a small file placed on your device when you visit a site, we use the information collected by cookies to remember who you are to log you in and your preferences to provide you with adverts, offers or items of interest to you and also to assess how the site is used. You can accept or decline cookies through your browser settings. With accepting cookies you may not be able to use our or other websites and on-line services.
We may use third-party services on our site, such as those of Google Analytics. These service providers help us to analyse how visitors use the site. The information obtained for this purpose (including your IP address and other information collected by automated means) will be disclosed to or collected directly by these service providers. Click here to opt-out or learn more.
The providers of third-party plug-ins and widgets on our site, such as embedded videos and social media sharing tools, may use automated means to collect information regarding you use of the site and your interactions with the plug-ins and widgets. We may alsi receive information you have made available to those third party services, including the geographic location of your device, and other information about you (such as name, email address, gender, locale, time zone, languages, social media profile url, person website biographical information birthday, photos list of devices, educational history, work history, hometown, interests, current city, political views, favourite athlete, teams, relationship status and information, religion, name of significant other, and certain security settings information) and you contacts on those services. This information is subject to the privacy policies or notices of the third-party providers of the plug-ins and widgets.
INTERNET BASED MARKETING
You may receive interest-based marketing, offers or other connect as you interact with websites of mobile application. Interest-based marketing is online marketing from Tim Russ & Company and/or our carefully selected business partners that is tailored to your interest and sent to your device using a cookie or other identifier assigned to your device. These cookies or other identifiers are placed in general interest categories that we infer from such information as
Mobile application you use
Web pages viewed and links you click on Tim Russ & Company websites and others you visit
Offline and online purchase data
We have designed our interest-based marketing systems to deliver such adverts to you based only on data that does not personally identify you.
WE RESPECT YOUR PRIVACY
You can limit your receipt of interest-based marketing on Tim Russ & Company website or in our mobile applications by different means.
YOUR CHOICES REGARDING RECEIPT OF INTEREST-BASED MARKETING ON WEBSITES
Some newer mobile devices operating systems allow you to limit the use of information to deliver interest-based marketing on mobile applications. You can check the settings on your device for such options in your devices operating system.
LINKS TO THIRD-PARTY SITES AND SOCIAL MEDIA
Tim Russ & Company may include links to third-party sites – we do not control these third-party sites and we encourage you to read the privacy statement of every site you visit.
SOCIAL NETWORKS AND THIRD-PARTY PLUG-INS
Our website may include plug-ins from social networks or other third-parties. An example of a plug-in is the Facebook “Like” button. Where legally permitted, these plug-ins may communicate with and send information to the party that provided the plug-in, even if you do not click on the plug-in. This information may include your IP address, information about your browser and device, and the address of the web page you are visiting our site. Loading, using or clicking on the plug-ins may also place, read and transmit cookies. These cookies may contain a unique identifier the social network or third-party assigns to you. The functionality of and your use of the login is governed by the privacy statement and terms of the party that provided the login functionality.
USER GENERATED CONTENT
Please remember that any information you submit or post as user-generate content on Social Media sites become public information. You should exercise caution when deciding to disclose your personal, financial or other information in such submissions or posts. Tim Russ & Company cannot prevent others from using such information in a manner that may violate this Privacy Statement, the law, or your personal privacy and safety. Tim Russ & Company is not responsible for the results of such postings.
We at Tim Russ & Company are committed to keeping your personal information secure. We have implemented technical, administrative and physical procedures designed to protect personal information from loos, misuse or alteration.
We limit access to personal information to those who have a business need. We keep personal information only for as long as deemed reasonable necessary.
We may transfer the personal information we collect about you to recipients in other countries other than the country in which the information originally was collected. Those countries may not have the same date protection laws as the country in which you initially provided the information. When we transfer your information to recipients in other countries (1) we will perform those transfers in accordance with the requirements of applicable law, and (2) we will protect the transferred personal information in accordance with this privacy statement.,
We have implemented a General Data Transfer Agreement, procedures and controls to help ensure that personal information is protected no matter what country it is stored in or transferred to.
Our site is not directed to children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen on our site.
LINKS TO OTHER WEBSITES AND APPS
Our site may provide links to other websites and apps for your convenience and information. These websites and apps may operation independently of us, linked sites and apps may have their own privacy statements, notices or policies which we strongly suggest you review. To the extend any linked website or apps are not owned or controlled by us, we are not responsible for their content, any use of the websites or apps, or the privacy policies of the websites or apps.
UPDATES TO OUR PRIVACY STATEMENT
We will post changes to this Privacy Statement indicate the effective date when this Privacy Statement is updated. If we make any material changes to the Privacy Statement, we will notify you by sending an email to the email address you most recently provided us or by posting a notice of the changes on this site.
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