I understand the sale of my brother-in-law’s house (which I have been dealing with on his behalf) was successfully completed yesterday, and I am writing to express my personal thanks for the manner in which you have conducted the sale including in particular the various problems that arose between initial agreement and eventual completion.
As you know, my brother-in-law asked me to take over responsibility for dealing with the sale once terms were agreed, in view of my experience as a Chartered Surveyor in London, and whilst a number of complications arose during the months between finding the buyer and completing the sale, these were all successfully negotiated – in my opinion as a result of your excellent and professional conduct of the proceedings.
I am happy to confirm I will certainly recommend your services to anyone seeking to buy or sell within your area, and take this opportunity to thank you personally for your help – it’s been a pleasure dealing with you on this sale.
Graham Marks FRICS
Tim Russ is by far the best letting agency I have ever experienced. I felt very well looked after by their professional and supportive staff, who were a delight to speak to. Tim Russ has set a new gold standard in what I expect from letting agencies everywhere, thank you.
Just wanted to say a big thank you to all the team at Tim Russ, Wendover and in particular Adrian, Kate and Sue for their amazing efforts in selling my home. From the initial valuation through to completion they were really on the ball and worked so hard on my behalf to secure a sale. Adrian was particularly helpful in discussing options of how to best market my home and I always felt I was in “safe hands”. They have a very friendly approach but really get the job done and I would highly recommend them.
Thanks again Jayne
Thank you Laura for your handling of our property let and finding us such great tenants. Your helpful & friendly manner was very appreciated
Jo & Ricky Garrido
Hi Kathi and Sue, I’m just so happy and delighted that you have, yet again, provided me with a Landlords’ dream tenant!… I can’t believe that we are already into our 10th year with you!
Laura has been a fantastic agent from the get go. We have never felt such professionalism & care from an agent before and would love to highlight what an asset she is to your team and your company. Though we are pleased with our move to London, the only regret is that we cannot take Laura with us as our agent again to manage our rented flat! Thank you for all of your help, Laura!
To Adrian and all at Tim Russ,
Thank you so much for everything you have done to make our experience of buying a house straight forward and stress free. We have really appreciated the phone calls and updates from Adrian and will definitely remember Tim Russ when it’s time to sell.
Rachael and Greg, Wendover.
Thank you very much for the services provided by Tim Russ agents in effecting the sale of our house. We are delighted with the Wendover office and greatly appreciate the continuity of support and dialogue from Adrian and the team.
Mr & Mrs Stuart-Prince, Wendover.
Maureen, Lee and I would like to thank all the staff at Tim Russ CSP, regarding the sale of Valeside, in particular yourself. The performance of Tim Russ was exemplary, during a difficult time for sales. Your team are always extremely professional, positive and encouraging. Our dealings with Tim Russ& Company have been a totally enjoyable experience and we wish you all every success in the future.
Ray Perry, Chalfont St Peter.
Thank you for all your help in the sale of our house in Flackwell Heath. It was a frustratingly slow and tortuous process, due in great part to the tardiness of the conveyance solicitors! We are grateful for all of your support and for keeping ourselves and our buyers updated.
Mrs Bradfield. Flackwell Heath.
Gill at Tim Russ in Beaconsfield provided us with excellent service during the sale of our property. She was very professional, efficient and helpful, answering all of our questions and acting promptly when required, which is very much appreciated – highly recommended.
Mr Brian Uphill, Penn.
The staff at Tim Russ & Company handled the sale of our property in Beaconsfield to very high standards, We feel our sale was not only handled professionally but also on a personal level and treat us with respect in a kind and caring manner.
Mr & Mrs Green, Beaconsfield.
I entered this house sale totally disliking and distrusting estate agents , based on perhaps 6 house moves spread over 40 years , so I was a little tempted to try Purple bricks , so I organised valuations from 3 local agents and PB , actually after the presentations by the local agents I was convinced that they were likely to get us a higher price than PB and I cancelled them .
So , about the presentations by the local agents , well , they were all quite good except one was a little posh for me and his valuation was low ……….that left Tim Russ and one other . I was very impressed by Mark’s enthusiasm to take on and sell our property , he really made me feel he wanted to get it and knew he could sell it additionally he came across as a nice ,down to earth guy who would relate well with viewers . However the other guy was also very good but represented a bit of a one man band and overall I felt Tim Russ had a better backroom team than him and actually that proved to be a key point ,because it was Judy who took the call when our buyer made their bid . Had I been with PB and received that bid I would have accepted it , but Judy didn’t ,she used her experience ,held the moment , ”didn’t feel the offer would be acceptable ” and bang , the buyer upped the bid to the asking price and in that one moment effectively earnt us the agent fees .
So about Mark , well to me selling your house and getting to exchange is like trying to swim across a pond of thick custard ……………Mark can swim in custard !
He combines 30 yrs of experience ,enthusiasm, excellent communication skills and great people skills to get on with everybody in the chain , early on it was obvious that viewers liked him and opened up so he got the full story and those skills working thro’ the chain allowed him to get information from agents , solicitors and buyers , spot problems and try to liaise on solutions .
Of course we didn’t see everything that went on , but I clearly got the impression that Mark pushed ,nudged ,caressed and managed our sale thro’ that custard and got it exchanged , perhaps 2 weeks before it would have happened or maybe stalled .
Additionally he’s been a great sounding board , you saw me drop in a few times for a chat , at low points or edgy moments thro’ the sale he was a voice of calm and reason ,that helped us stay relatively calm .
So there clearly are good agents and Mark is definitely one , most of my previous experience was with bigger offices in towns , whereas in a small village office you get to deal with the main man and not a junior sales asst .
So , thank you very much to the Tim Russ CSG operation for selling our bungalow ,it’s been a very good experience ,definitely value for money and we do and will recommend you to anybody who comes up on our radar .
Dear Kathi & Sue.
Thank you so much for sorting out the ‘gate problem’ so efficiently last week!
Also, many thanks for being a delight to deal with during the pre-let process.
Very warm wishes,
A huge thank you for being so efficient and helpful in renting out 5 Court Lawns.
After a difficult 3 months last year we came to you under recommendation and you managed to rent it out within 2 weeks. All went very smoothly as far as we are concerned, and we would not hesitate to recommend you to any family or friends.
We do appreciate what a lot of hard work goes into renting properties.
We wish you all the very best.
Alex and Francis.
Jo and I wanted to drop you an email to say how impressed we have been with Tim Russ (Laura in particular) throughout our time at the property. We have dealt with Laura from the start and she has been absolutely fantastic throughout. We couldn’t speak highly enough of her and I know that our landlords share the same view. It’s refreshing dealing with an agent (on the letting side) who is so organised and goes the extra mile. We have both had bad experiences in the past. We originally contacted Tim Russ to view another property but Laura showed us Elvaston separately, which we obviously loved as soon as we saw it.
It’s a shame that we have to leave. We may move back to the area to buy and will certainly contact you guys if we do.
We sold our house through the Beaconsfield office of Tim Russ within the first week of it being on the market. We were treated very professionally and, at times, sympathetically as our initial house purchase wasn’t so easy! Scott, the agent who dealt with us, managed the sale well and dealt with the whole chain up and down to make sure that things were kept moving and that we were up-to-date with the latest information. We eventually bought a house through the Tim Russ as well and again, we found the service to be professional and friendly. Thank you!
Mr & Mrs Hunter, Penn, Buckinghamshire
Sorry I have not been in touch sooner. We have been here two weeks now and are delighted with our new home.
Claire and I were delighted by the quality of your service. I think it is true to say that we would not have found the buyers without you and equally true to say that the chain would have collapsed without your energy and perseverance.
Jonathan – I must say big thanks to you for your superb work on the sale….from beginning to the present point.
You’ve made me feel confident that Brook Cottage was in safe hands with you and the frustrating later detail was deftly handled by you, too…so thank you.
Throughout our search for a new house to rent in the local area, Sue Withey, Senior Lettings Negotiator at Tim Russ simply could not do enough to support us.
As we were relocating, Sue took time out to go beyond the house search to make our move as smooth and hassle free as possible.
We couldn’t have been in better hands professionally or personally and have no hesitation in highly recommending Sue and the Tim Russ Team.
Laura was brilliant to work with as our letting agent. She was diligent in following any questions we had up and quick to reply to all emails.
Laura made our year of renting a breeze with her professionalism and kindness. We would not hesitate to contact Tim Russ for any of
our real estate needs in the future.”
Thank you for everything Laura, it has been such a pleasure working with you in what could have been a trying first year as parents.
Just a brief note to thank you and Tim Russ for the friendly, helpful, conscientious service and care we have received with regards to the preparation, marketing and letting of the two flats since August 2016. In particular, your selection and organising of the trades who did great work on the Prestwood flat prior to letting, and your on-going management of the tenants has saved us a lot of time work and worry.
It is also reassuring being able to pick up the phone and know you will be there to help with queries or concerns.
Many thanks and best wishes
Dear Mark, Judi & Maria,
Thank you so much for all your efforts to sell our home and finally get it through to exchange of contracts. It must have been very frustrating but you all proved to be absolute stars.
Thank you again.
Linda & David Hilton. Pear Tree Cottage, Chalfont St Giles.
To dear Nicky, Sue, Susan, Tony & the rest of the team,
Just a quick note to say many thanks for your patience, perseverance, pleasantness and professionalism over the past year whilst marketing and selling Thorncoft for us. You restored our faith in Estate Agents and we would be happy to unreservedly recommend you (in fact, we already have, to a friend near Wendover!). With your help, we have now realised our dream and have been able to rescue 2 dogs, 3 rabbits, 2 ponies and 21 sheep so far! Wishing you all the very best for the future.
Nigel & Cheryl Habben & our 28 furry / woolly pets!
As a first-time seller, I was apprehensive about the process (amidst Brexit!). Tim Russ & Company in Beaconsfield guided me through the sale of my flat with efficiency, positivity and lots of expertise. When I lost my first potential buyer post-Brexit, Tim Russ did everything to secure a second buyer within an extremely short time frame. I greatly appreciated the degree of communication, always via phone and email, and always felt that Tim Russ genuinely cared about the sale and completion of my property.
Thank you so much,
Just wanted to thank you for all your help in overcoming the hurdles that threatened our house sale / purchase. You seemed to find a solution whenever we felt we’d hit a brick wall. We really do appreciate all that you did.
Diane & Brian Smith.
Dear Nicky and Tony
Thank you so much for selling my house so quickly and efficiently from valuation to completion. I have received good service, good communication and help to progress the sale with what I felt were two difficult solicitors.
People often refer disparagingly about estate agents but on this occasion your service has been excellent, and I would like to thank you for what I consider to be an exceptional experience from beginning to end.
Well done and thank-you.
Having now finally completed on our sale I just wanted to drop you a line and provide some overall feedback.
We would both like to say a huge thank you to you personally for all of the effort that you afforded us in facilitating our sale. Especially in the latter stages and while we were away on holiday.
The service from all members of Tim Russ has been superb and we would like to extend our thank you to all of them also.
The extra effort that goes into communication with the client really is noticeable. It may seem small, but the emails and telephone calls keeping us in the picture really did help, especially through anxious times.
Once again a big thank you and we will continue to be in touch whilst we look for our new home.
Mark and Suzanne
The Massie family has been clients of Tim Russ for many years and we cannot recommend them highly enough.
The lovely Kathi Taylor, who heads up their rental team, has looked after our buy-to-let property in Beaconsfield for more than a decade and there is no one more efficient and easy to deal with.
Meanwhile, in recent months, the Tim Russ sales team has carried out three property sales for our family and everyone has gone through with minimal fuss and, crucially, really quickly. For example, it took Sales Negotiator, Scott Segrue just four days to find several buyers for my son’s flat in the Old Town and a similar amount of time to sell our buy-to-let flat in the New Town. Meanwhile, it took negotiator Gill Townsend just two weeks to sell our family home.
Tim Russ are just really good at what they do – rental or selling, we wouldn’t go anywhere else.
Just a quick note whilst I have a few moments before the big move!
I wanted to thank you all for such an excellent service. We were overjoyed after two weeks of being on the market with Tim Russ that two offers were made on our house and our subsequent sale ensued.
I am convinced that Jo made a huge difference by taking the couple, who were from out of the area, around the vicinity, showing them the schools and the lovely village green. The professional way your office dealt with any queries we had and handling the more tricky negotiations which surround a sale which could have ended in disaster but instead, as this house full of boxes is testament, a happy conclusion was achieved by all!
Again, many thanks for the best sale and move ever! I am now busy recommending Tim Russ to all the neighbours!
– Mrs Woodman, Tylers Green
I must thank you for your support and patience in helping me to sell my house and finding my new home. I had been trying to move for at least two years without success.
Your experience and professional attitude were invaluable, without making me feel pressurised.
– Jean Lambie, Wendover
I wish to thank you and John for your assistance and very helpful support in selling my property.
Though my stay in Park Grove was only a short one I shall always remember Beaconsfield and my neighbours with fondness. I had the opportunity to meet many wonderful people, including you and John!
I wish you and John all the best and remain with nice memories.
– Ms Haynes, Beaconsfield
Thank you for your letter of 17th October concerning the sale of The Spinney. I was extremely pleased on Friday that it had completed, before the winter had set in.
I am glad to have chosen Tim Russ & Company to sell my home of 33 years and thank you and your team for your hard work, expertise and unfailing good humour during the time.
Best wishes to you for the future.
– Mrs Laker, Princes Risborough
Dear Nicky, Tony and all at Tim Russ in Wendover
Thank you! It has been a pleasure dealing with you all over the past few months, in both selling my house and also purchasing my new home through your office.
You all come across as incredibly professional and hard-working, which shows in the results you’ve achieved for me. I am convinced that no other estate agent could have achieved a better price for my property or have shown me so many potentially suitable properties within days of selling mine.
Please do contact me any time you need a reference because I will have no hesitation in recommending you to any prospective vendors or purchasers – and I have already done so, as you know.
– Simon Shirley, Wendover
I would like to thank you and all the staff at Tim Russ for the professional way the sale of our property was handled.
It is well known that moving house is a very trying experience. In our case there has been minimal disruption throughout the proceedings, thanks to staff at the Hazlemere office.
We were also very happy with the purchase of our new property handled by the Princes Risborough branch of Tim Russ.
– Mr & Mrs Gomm, Hughenden Valley
Jim and I would like to thank you for all you have done towards our sale and move to Dorset. We have throughout been impressed with the service we have received from all the team at Tim Russ, Beaconsfield.
We have recommended Tim Russ to many in recent months and would continue to do so. We appreciated the time you took to guide us through the process particularly at challenging times and the very personal service we received. We felt that you offered the balance between taking our instruction and taking charge when we most needed it! We noted also how much our buyers also appreciated your support. We genuinely felt as if our move was important to you, whoever we spoke to.
I am sure all the above and more helped get us to where we hope to be on Tuesday.
– Mr & Mrs Dooley, Beaconsfield
Dear Mr Russ
We have recently completed the purchase of our new property through your Wendover Branch.
We would like to place on record our appreciation for the help and guidance given by Nicky Stottor, Branch Manager, in enabling us to find a suitable property here.
Throughout the transaction, Nicky’s courteous and professional approach has eased the moving process and contributed to a smooth transfer from London to Wendover. We are very grateful.
– Mr & Mrs Brown, Wendover
Gavin in your Risborough office handled our sale and purchase last year. We recommend you to friends. Gavin is a credit to your company.
– Mr & Mrs Pope, Naphill
Gavin, thank you for all your efforts concerning the purchase of number 18. We are ecstatically happy in our bungalow and any fears I had has been dispelled and all things have surpassed our expectations. In your way you have restored my faith in the Estate Agent profession.
– Mr & Mrs Wheeler, Monks Risborough
Dear Nicky and Tony
We would like to say that we were very happy with the service we received whilst selling our house. Whenever we had any queries or concerns you dealt with them promptly and always came back with an answer for us quickly.
Your service was first class and we would have no hesitation in recommending you to anyone else.
– Alan and Jaycee, Wendover
Dear Nicky & Tony
We would like to take this opportunity to thank Nicky Stottor and Tony Defriez for all their help and professional advice when we were selling our home and buying our present home. They were very encouraging and we sold our house to a lovely young family who we know will have many happy years there.
Our new home is perfect for us and due to Nicky & Tony’s patience we managed to move in for Christmas. We are very happy here and would like to thank all Tim Russ staff for their help in what can be a very stressful time.
– Jill & Terry Baxter, Wendover